Department and Services

Ear, Nose and Throat, Ltd. has the following departments that can help with you with any questions or concerns.

Administrative – If you ever have a concern or issue with the care you receive while at Ear, Nose and Throat, Ltd., positive or negative, the administrative team wants to hear from you. We fully understand that a visit to the doctors can be stressful and with that in mind it is our team’s goal to provide professional and caring staff at every juncture of your journey through the health care continuum at Ear, Nose and Throat, Ltd.
If you ever have questions about the Health Insurance Portability and Accountability Act (HIPAA) our Privacy Officer will be glad to go over it with you, just ask anyone to contact the Administrator or Business Manager.

Appointments and Scheduling – When you need to make an appointment, be sure to call 757-623-0526 and follow the prompts. One of our Appointment Clerks can assist you in finding the best time and place for you to see one of doctors or audiologists. They will ask a few quick questions regarding your address, phone number, insurance and who referred you to us. Then they will instruct you to visit our web site for more details regarding Before Your Visit.

Allergy Department – One of newest additions that was started to help you better cope with the ever present allergies in the Tidewater area. Our clinicians, under the guidance of our Otolaryngologists, will test, evaluate and make recommendations based on the most current approved treatment regiment available. Visit the Allergy link for more information or call 757-623-0526 to speak to one of our allergy clinicians for more information.

Audiology Department – Our specially trained audiologist can assist you from diagnostic testing to evaluation of hearing disorders that may require a hearing device. These dedicated clinicians do not work on a commission, so their recommendations are based on what you need to best correct the diagnosed hearing disorder. Visit the Audiology link for more information or call today for information that could help you experience a more rewarding and full lifestyle – 757-623-0526 and follow the prompts.

Billing Department – For any questions/concerns about your bill or issues with your insurance payment or submission or to look into payment options, be sure to call 757-623-0526 and ask for the Patient Account Representative who services your account or visit the Financial Policy link.

Clinical Department – If you have medical questions about your care or need a prescription refilled, call 757-623-0526 and follow the prompts. An intake specialist will take your information and forward it to our clinical department. As always, if you have a medical emergency, you should call 911 or go to the nearest emergency facility.

Surgery Schedulers – In the event you will need surgery or need a special test, these are the people who will help you get it scheduled and make sure you have all the items necessary to complete it successfully. You will be contacted by the surgery scheduler assigned to your doctor. When a surgery or test needs to be scheduled, they usually contact you within a week from the time of your appointment, depending on the urgency of the doctors’ request.